Refund Policy

The explanations and information provided on this page are only general and high-level explanations and information on how to write your own document of a Refund Policy. You should not rely on this article as legal advice or as recommendations regarding what you should actually do, because we cannot know in advance what are the specific refund policies that you wish to establish between your business and your customers. We recommend that you seek legal advice to help you understand and to assist you in the creation of your own Refund Policy.

At Ceremona, we strive to ensure your complete satisfaction with every purchase. If you are not entirely satisfied with your order, we offer a straightforward refund process. Please review our Refund Policy below to understand your rights and responsibilities.

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1. Eligibility for Refunds

To be eligible for a refund, the following conditions must be met:

- Timeframe: The item must be returned within 14 days of the date you received it.
- Condition: The item must be in its original condition, unused, undamaged, and in its original packaging with all tags and labels attached.
- Proof of Purchase: You must provide a valid proof of purchase (e.g., order confirmation email, receipt, or invoice).

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 2. Non-Refundable Items

The following items are not eligible for refunds unless they are defective or damaged upon receipt:

- Items that have been used, worn, or damaged after delivery.
- Items without original packaging or tags.
- Personalized or custom-made items.
- Gift cards or downloadable products.

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3. How to Initiate a Return

To initiate a return, please follow these steps:

1. Contact Us: Email us at within 14 days of receiving your order. Include your order number, the item(s) you wish to return, and the reason for the return.
2. Return Authorization: We will provide you with a Return Authorization Number (RAN) and instructions on how to return the item(s).
3. Ship the Item: Pack the item securely in its original packaging and include the RAN on the outside of the package. Ship the item to the address provided in the return instructions.

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Note: You are responsible for the cost of return shipping unless the return is due to an error on our part (e.g., wrong item shipped or defective product).

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4. Refund Process

Once we receive your returned item and verify its eligibility, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method used for the purchase. Please note that it may take additional time for the refund to appear in your account, depending on your bank or payment provider.

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5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [insert contact email]. We will provide instructions for returning the item and will cover the cost of return shipping. Once we receive the item, we will either issue a full refund or send a replacement, depending on your preference.

6. Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired item.

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7. Late or Missing Refunds

If you have not received your refund within the expected timeframe, please:

1. Check your bank account or payment provider for any pending transactions.
2. Contact your bank or payment provider, as processing times may vary.
3. If the issue persists, contact us at [insert contact email] for assistance.

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 8. Contact Us

If you have any questions or concerns about our Refund Policy, please contact us using out contact form.